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NuComm International was a Canadian-based provider of customer relationship and call center services. It is officially now part of Transcom WorldWide S.A. and operates as Transcom North America and Asia. ==History == In 1991, NuComm CEO Real Bergevin founded John Moss Associates, a consulting and training company specializing in contact center management.〔(the official history page )〕 It was in these early days that Bergevin began developing a new call center business model that leveraged technology, statistical quality control and a structured approach to building a workplace culture of continuous improvement. He developed practices for recruiting and training, reducing call handling times and other efficiencies that go straight to a contact center client's bottom-line. He later detailed his findings and philosophy in his book, ''23 Steps to an Effective Call Center''.〔(23 Steps To An Effective Call Center )〕 In 1996, Bergevin collaborated with his Fiancée, Anne Bergevin (who also has call center management experience), to expand the business to that of a full-service contact center services provider. The company was renamed to NuComm. NuComm quickly grew from a single office located in historic Welland, Ontario to an international company now headquartered in St. Catharines, Ontario, employing over an estimated 4,000 people worldwide. Between 1991 and 2007 they have opened 15 centres world-wide, with the most recent centres in Wichita, Kansas; Lafayette, Louisiana and Barrie, Ontario, although the Wichita office was set to be closed by the end of September, 2007, with employees being given the option to work from home (called "Home Agents").〔()〕 NuComm has been named one of Canada's 50 Best Managed Companies〔(Canada's 50 Best Managed Companies )〕 5 years in a row (starting in 2001). Réal was honored by being named one of Canada's Top 40 under 40〔(Canada's Top 40 under 40 )〕 CEO's in 2001, and in 2005 published a second book, Call Centers for Dummies.〔(Call Centers for Dummies )〕 抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』 ■ウィキペディアで「NuComm International」の詳細全文を読む スポンサード リンク
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